Refund and Cancellation Policy

This policy explains how refunds and cancellations work at SÆV - Men’s Ballroom Atelier ("SÆV - Men’s Ballroom Atelier"). It is part of our Terms of Service. Our goal is to be clear and fair so there are no surprises. If something does not seem right, email robert.mcshinsky+saev@gmail.com and we will work with you.

The short version

• Fees are generally non-refundable.
• Refunds, when we grant them, are at our discretion and require a request.
• Cancellation and no-show terms are set by each stylist.
• Salon balance, gift cards, points, and rewards have no cash value and are non-refundable.

Appointments: cancel, reschedule, late-cancel, and no-show

• Cancellation and no-show fees are set by each stylist. Contact the salon before you book if you have a question.
• Rescheduling. To move an appointment, contact the salon. You can cancel an upcoming appointment from your account.

Events, packages, and store purchases

Event tickets, packages, and store items are generally non-refundable once purchased. If we cancel a paid event and cannot offer a substitute, we will credit or refund your ticket. Package and installment terms are shown before you buy.

Salon balance (prepaid credit)

Prepaid salon balance is not refundable and has no cash value. It is meant to be used toward salon services and purchases and cannot be redeemed for or converted to cash. Any remaining balance stays available as your credit for salon use.

Gift cards, points, and rewards

Gift cards are non-refundable and are redeemable for salon services up to the amount paid, with no cash value except where the law requires otherwise. Points, rewards, cosmetics, and other virtual items are promotional, have no monetary or cash value, are not transferable or redeemable for cash, and may be changed, expired, recalculated, or removed by the salon.

How to request a refund

Refunds, when granted, are at the salon's discretion. To ask for one, email robert.mcshinsky+saev@gmail.com with your name, the charge or date, and the reason. Approved refunds are typically processed within a reasonable time after review.

• If we approve a refund, we return it first as salon credit on your account, ready to use right away.
• If you would rather have it back on your card, tell us and we will refund the card instead.
• Any part of a charge you paid with salon credit or prepaid balance is returned to the same credit or balance it came from, never to a card.
• The salon covers any payment-processing or refund fees on an approved refund, so nothing is deducted from it.

Contact us

Questions about refunds or cancellations? Email robert.mcshinsky+saev@gmail.com.